In an emergency situation, the right appliance repair technician in Vancouver may seem to be whoever is available soonest. However there is more than scheduling to consider when choosing the right appliance repair company. Reputation, warranty, service, experience, and cost are equally important. Don’t find out the hard way that you’ve made the wrong decision; here are factors to consider before you allow someone work on a major appliance in your home.
With just about anything you need to know easily available just a few clicks away, there is no reason not to check out online reviews before hiring an appliance repair company. Checking out reviews is also more than just a glace at the number of starts a company has, try to read a few comments, from multiple websites if possible, to get a better feel for a company, their management, and their response to any customer complaints.
A well-established appliance repair company should be able to offer some form of warranty on parts and labour. 90 days is fairly common for both; however a company may be willing to offer more on certain repairs. A company that refuses to warranty parts and labour should be regarded with caution.
Clearly the appliance repair company that you choose to hire should have experience with the appliance you need repaired. Gas appliances in particular should only be worked on by companies who have a Gas Appliance Service Technician certificate of qualification.
Another service factor to consider is how flexible a company can be to accommodate your schedule. Technicians can get busy, and emergency appointments do occur, however no one wants to spend an entire day waiting through an 8 hour service window. A well-run, client focused business should be able to give you a narrow window, or offer to provide a call 30 minutes to an hour ahead of their expected arrival time.
Technician experience will play an important role in the quality of your services and repair. As appliances continue to become more and more complex, it takes a combination of skill and experience to correctly identify and repair appliance problems. An incorrect or poorly performed repair is a waste of time and money for everyone involved and can be a major nuisance, especially when the affected appliance is one we depend on, like a refrigerator or washing machine.
It can also pay to ask your potential repair company about their experience with your specific brand of appliance. Some parts can be difficult to find, or have long delivery delays; however a company that frequently works with a particular brand may have access to parts quicker than others.
Don’t leave your major appliance repairs to chance, do your due diligence and select the right appliance repair technician to get it right the first time.